As you start your business you are going to meet a lot of potential customers. You want to make a good first impression on each customer that you meet. On a first visit to a new customers home or business follow this simple checklist to ensure a good impression.
- Make sure to have business cards handy. I like to give one to a new customer as soon as I walk in the door. Seeing that you have a business card that looks professional kind of pre-qualifies you as a professional and it also puts the customer at ease because they will think you perceive you as someone of value and service.
- Make sure you appearance is up to snuff. Everyone will realize that as a Handyman you are bound to get dirty during the course of your work, but you should still be wearing clothes that are free of rips and tears. And make sure you are well groomed.
- Have a tape measure and something to write with and on.
- Check your shoes for mud or dirt and if needed use shoe covers or remove your shoes before entering their home.
- Actively listen to what your customer needs from you and then explain to them how you can be of value to them. Its not all about the cost, its also about perceived value.
- Be interested in helping your customer and not just their wallet. The more value you add to the relationship the more money you will eventually make. Its a simple principal that has been proven true time and time again.
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